The Harlequin Floors guarantee
All Harlequin floors are unconditionally guaranteed against defects in manufacture provided that claims are made within six months of the despatch or installation date.
The Company's liability extends only to replacement of the product found to be defective and not to incidental or consequential loss or damage. For example, if the end user installs a floor with an apparent fault, the Company is not responsible for the installation costs.
In addition, we offer the following guarantees against defects or failure for floors installed by Harlequin:
Activity, Actitherm, Liberty, Liberty HD, Woodspring – 25 years
Flexity Plus – 15 years
Allegro, Cascade, Fiesta, Freestyle, Marine, Reversible, Reversible Pro, Standfast, Studio – 5 years.
For all products not installed by Harlequin (or an approved Harlequin installer) the guarantee is reduced to five years for sprung floors and one year for vinyl floors.
All guarantees are subject to T&Cs.
We know from long experience that the use of floorings for stage and dance, especially tap dancing, is more arduous than conventional commercial use. Our guarantee therefore has to exclude wear and tear, unreasonable damage (such as that caused by falling weights and stage tackle, dragging of stage carpentry with protruding fasteners, loose screws on tap shoes, etc.) but we do take a sympathetic view towards such damage. In the event of a repair being required, we will advise beyond the guarantee period.
If you require any further information then please contact us on +44 (0)1892 514888 or email firstname.lastname@example.org.